At Susielarkin Clock, we are committed to delivering your selected Metal Wall Clock or decorative timepiece in a timely and secure manner. This Delivery and Exchange Policy outlines the terms governing shipping, order processing, returns, and exchanges for purchases made through susielarkin.com.

Order Processing

Orders are processed within 1–3 business days following payment confirmation. During peak seasons or promotional events, processing times may be slightly extended. Customers will receive an order confirmation email once the transaction is successfully completed.

After dispatch, a shipping confirmation containing tracking information will be sent to the email address provided at checkout.

Shipping and Delivery

Susielarkin Clock offers international shipping to selected regions. Delivery timeframes vary depending on the destination country and selected shipping method, typically ranging between 7–20 business days.

While we work with reputable logistics providers, delivery timelines are estimates and may be affected by customs clearance, public holidays, weather conditions, or unforeseen carrier delays. Susielarkin Clock is not responsible for delays caused by external shipping carriers or customs authorities.

Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete. We are not liable for failed deliveries due to incorrect address details.

Customs and Duties

For international shipments, customs duties, import taxes, and related charges may apply depending on the destination country. These fees are the responsibility of the customer unless otherwise stated on susielarkin.com.

Damaged or Defective Items

If a Metal Wall Clock arrives damaged or defective, customers must contact servicehub@susielarkin.com within 7 days of delivery. Clear photographic evidence of the damage and the packaging must be provided to facilitate assessment.

Upon verification, we may offer a replacement, exchange, or refund depending on product availability and the specific circumstances.

Exchanges

We accept exchange requests within 14 days of delivery, provided that the product remains unused, undamaged, and in its original packaging. Customers must first contact our support team to obtain exchange authorization.

Shipping costs associated with exchanges may be the responsibility of the customer unless the exchange is due to a manufacturing defect or shipping error.

Returns and Refunds

Returns must be requested within 14 days of delivery. Approved returns must be shipped back in original condition. Refunds will be processed to the original payment method once the returned product is inspected and approved.

Shipping fees are generally non-refundable unless the return is due to a confirmed defect or order error attributable to Susielarkin Clock.

Refund processing times may vary depending on the customer’s payment provider.

Non-Returnable Items

Customized products, special-order items, and products showing signs of misuse are not eligible for return or exchange.

For any questions regarding delivery or exchange procedures, customers are encouraged to contact servicehub@susielarkin.com for assistance.